Stop making decisions on yesterday's data. PinnacleVoice delivers real-time visibility into every agent, every campaign, and every KPI, updating live as your team works so you can act in the moment instead of reacting the next day.
Every call, disposition, agent state change, and campaign metric is captured in real-time and fed into your dashboards within seconds of it happening. Zero lag between action and visibility.
Supervisors see agent status, contact rates, queue depth, and sentiment across all active campaigns simultaneously. Managers see campaign ROI, daily KPIs, and trend lines. Executives see what they need to see.
PinnacleVoice's AI generates weekly optimization recommendations: which campaigns to shift, which agents need coaching, and which time windows are underperforming. Raw data turned into actual decisions.
Real-time visibility into every agent, every campaign, and every queue simultaneously. Call status, talk time, hold time, wrap-up time, and sentiment, all on one screen, live.
Automated daily and weekly performance scorecards per agent: contact rate, handle time, conversion rate, call quality scores, and improvement trends. No manual compilation needed.
Campaign performance, hourly trend analysis, agent comparison, DNC compliance, call outcome distribution, and more, ready to run instantly without configuration.
Drag-and-drop report builder for any metric combination. Schedule automated delivery to managers and clients. White-label with your company logo for BPO client reporting.
Split-test scripts, call times, list segments, and messaging side by side. See statistically significant results and let AI automatically shift volume to the winner.
Set performance thresholds (abandon rate above 2.5%, contact rate below 80%) and get instant Slack, email, or in-app alerts before KPIs miss target.
Unified reporting across voice, SMS, and email in a single view. Track touchpoints, channel performance, and cross-channel conversion paths all in one dashboard.
Pull all your data into Power BI, Tableau, or any BI tool via scheduled CSV exports or REST API. Full data ownership. We never lock you into our reporting alone.
Auto-generated weekly summaries of the biggest opportunities to improve your operation, with the data and recommended actions already attached.
Different roles need different data. PinnacleVoice delivers the right view to every stakeholder without complex configuration or IT involvement.
We'll walk you through a live supervisor dashboard, generate a sample agent scorecard, and show you the custom report builder — all in 30 minutes.